Privacy Policy

1. Data controller

Les Essentielles Lab, publisher of the website lesessentielleslab.com.tn, is the controller of the personal data collected on this site, in accordance with Organic Law No. 2004-63 of July 27, 2004 on the protection of personal data in Tunisia.

2. Data collected

We collect only the data necessary to process your orders and for customer relations: last name, first name, delivery address, phone number, email address and order history. Card payment data is processed exclusively by the secure payment platform and is never stored on our servers.

3. Purposes

Your data is used for: processing and delivering your orders; customer service; sending information about our products if you have consented; improving our services and site traffic statistics.

4. Data sharing

Your data is never sold to third parties. It is shared only with our essential service providers: the delivery service (name and delivery details) and the payment platform (transaction). These providers are bound by confidentiality.

5. Cookies

The Site uses technical cookies necessary for its operation (cart, session) as well as audience measurement cookies (Google Analytics via Google Tag Manager). You can configure your browser to refuse non-essential cookies.

6. Retention period

Your data is kept for the time necessary to manage the commercial relationship and in accordance with the legal obligations in force.

7. Your rights

In accordance with Organic Law No. 2004-63, you have the right to access, rectify and delete your personal data. To exercise these rights, contact us via the contact page.

8. Security

We implement appropriate technical and organizational measures to protect your data: encrypted connection (HTTPS), application firewall and restricted access to data.